Digital Negotiation Playbooks
Developed an interactive platform for creating, managing, and sharing digital playbooks that guide lawyers through complex contract negotiations. These playbooks also serve as the backing for our AI Playbook Suggestions in the Markup Builder tool.
Approach
User Research
Conducted extensive research on requirements for digital playbooks for both legal network members, the customers they serve, and internal teams.
Platform Design
Created intuitive authoring and viewing experiences for both legal network members and internal teams.
Analytics Integration
Implemented tracking commonality of positions and how often negotiated outcomes align with playbook preferences.
Impact & Outcomes
- Successful deployment across 100% of accounts
- Key element in 67% reduction in negotiation time using Markup Builder
- Significant reduction in time to onboard new team members with codified negotiation preferences.
Project Gallery
Digital Playbooks
Digital Playbooks Builder